Agile GCP Labs quickens Pharma sales insights for AMGEN by building a AI-powered Enterprise BI Bot

  • SOLUTION PILLAR : Smart Analytics
  • WORKLOAD : Conversation chatbots
  • VERTICAL : Life science


AMGEN is an American multinational biopharmaceutical company committed to unlocking the potential of biology for patients suffering from serious illnesses by discovering, developing, manufacturing and delivering innovative human therapeutics.

Business Challenge

In a highly competitive enterprise market, decisions are to be made based on large amounts of data within short time-frames. AMGEN had challenges in getting quick review of sales performance numbers to help make informed decisions in a convenient way.


Agile GCP Labs, a Google Cloud Partner, built a AI-powered BI Bot and integrated it on client's preferred device and mobile endpoints. The agent bot securely connected the interface to the customer data lake hosted on Google BigQuery. Once activated, the agent took questions in a conversation form, processes the request and within seconds presents deep and insightful responses using a mix of visual, voice and text cues. The BI chatbot provided voice-over human-like logical responses to

  • Provide granular sized performance updates & stats as reports/chars in real-time speed
  • Intelligently respond to open-ended queries that are out of the data pool
  • Generate customized reports during review meetings with refined & relevant information, to speed-up decision making
  • Fetches lives updates/feeds and delivers across devices (Mobiles, Tabs, Laptops)


With access to the BI Bot from anywhere - Mobile Apps, Alexa and Enterprise apps like Slack - the executives at AMGEN were able to get instant dynamic visual responses to their big data queries. The personalized experience and the scalable and fast performance was very helpful to retrieve meaningful insights for the queries asked and make business decisions.

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Agile GCP Labs previously known as Agile iSS was founded in 2014 and recently rebranded in 2019 as Agile GCP Labs.